## Refund Policy

All the details about refund at Adject

**Date of Last Update: Jan 14**

At **Adject** (“Adject”, “we”, “us”, or “our”), we want you to have a great experience using our AI-powered tools.

Because generating images and videos incurs real-time infrastructure and third-party API costs, we apply the following refund and cancellation policy.

Please read this policy carefully before purchasing.

**1. Subscription Plans**

**Monthly Subscriptions**

- Monthly subscriptions are **non-refundable** once the billing cycle has started.
- You may cancel at any time.
- After cancellation, your plan will remain active until the end of the current billing period.
- No additional charges will be applied after cancellation.

**Annual Subscriptions**

- Annual subscriptions are billed upfront.
- We offer a **7-day refund window** for annual plans **only if**:
  - The request is made within 7 days of purchase, **and**
  - Total usage does not exceed **10 image or equivalent generation credits**.
- After this period or usage threshold, annual subscriptions are **non-refundable**.

**2. Credit-Based Purchases & Add-Ons**

- Purchased credits (including add-on or bulk credits) are **non-refundable** once delivered to your account.
- Credits do **not** expire unless otherwise stated.
- Unused credits cannot be exchanged for cash or refunded.

**3. Exceptional Circumstances**

We may consider refunds on a **case-by-case basis** in limited situations, including:
- Duplicate or incorrect charges caused by a billing error
- Verified unauthorized transactions
- Critical technical issues that prevent use of the Service despite reasonable troubleshooting with our support team

Refunds are **not guaranteed** and are evaluated individually.

**4. How to Request a Refund**

To request a refund, please contact us at:

**help@adject.ai**

Include the following information:
- Your account email address
- Transaction ID or invoice number
- A brief explanation of the issue

We aim to review refund requests within **5 business days**.

If approved, refunds are issued to the original payment method and typically appear within **7–10 business days**, depending on your bank or payment provider.

**5. Chargebacks & Disputes**

Initiating a chargeback without contacting Adject support first may result in:
- Temporary suspension of your account
- Permanent loss of credits or access in cases of abuse

We strongly encourage reaching out to us directly so we can help resolve any issue.

**6. Changes to This Policy**

We may update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of the Service after changes constitutes acceptance of the updated policy.

**7. Contact Us**

If you have any questions about billing, cancellations, or refunds:

**help@adject.ai**